Dhall & Nash have no obligation to take back stock. Where an exception is made, it mustbe approved by the Dhall & Nash Accounts team and comply with the below:

• To be eligible for a return, the Customer must notify Dhall & Nash by emailwithin 90 days after the Good’s delivery date.
• All labels, capsules and packaging, including exterior cartons, must be fit forresale.
• NZD$10 administrative fees may apply if products are accepted for return.
• The costs of the return are the responsibility of the Customer and sending isundertaken at your own risk.
• Within Auckland, the Dhall & Nash van is available for the collection of returns. A fee will be applicable for this service.

Dhall & Nash will accept Product Returns only (not exchange) for faulty wines and willoffer a credit or refund for Goods. Verification of a fault lies with Dhall & Nash.

A faulty wine is defined as a wine that has any of the following;

• Unexpected foreign contaminants
• Physical damage that renders the item unsellable or unfit for consumption, anddoes not match the original packaging
• Oxidation (Acetic Acid)
• Sulphur compounds detected (Hydrogen Sulphide)
• Environmental (Heat damage / Light strike)
• Microbiological (Brettanomyces)
• Re-fermentation
• More than one bottle of wine from the same case with cork taint

Fine and Rare Wines;

• Wines that are fine and/or rare (from the Dhall & Nash Cellar List) are bought entirely at the owners risk. Dhall & Nash will pass on all provenance history to the Client prior to purchase. Dhall & Nash have no obligation to issue a credit incase of faulty Fine and Rare Wine. Should any faulty wine be accepted as a return and refund/exchange, this is entirely at the discretion of Dhall & Nash Fine Wines.
• We will not accept the returns of any non-faulty Fine and Rare Wines.

End of Wine List Returns;

• All wine list returns must be evaluated and approved by the Dhall & Nash Accounts team.
• Wine purchased within the last 60 days may be eligible for return subject to;○ Wines being stored well and in good condition○ They are no longer present on the wine list○ All measures have been taken by the Client to substitute the wines with replacements on the upcoming wine list

Time Elapsed Since Original Sale;

• If the time elapsed since the original sale is greater than 3 months, Dhall & Nash reserves the right to withhold acceptance of any returns due to faulty goods.

Promotional Stock;

• No stock sold as part of a promotional offer can be returned.
• Dhall & Nash have no obligation to issue a credit in case of faulty wine that has been sold as a promotional offer. Should any faulty wine be accepted as a return and refund/exchange, this is entirely at the discretion of Dhall & Nash Fine Wines.

Save for any warranties and conditions conferred in writing by Dhall & Nash on the Customer in relation to particular Goods sold by Dhall & Nash to the Customer, Dhall & Nash makes no representation and gives no assurance, condition or warranty of any kind to the Customer in relation to the Goods and accepts no liability for any assurance, condition, warranty, representation, statement or term not expressly set out in these terms and conditions. To the fullest extent permitted by law any assurance, condition or warranty implied by law is excluded. The Customer specifically acknowledges that where it is acquiring the Goods for business purposes the provisions of the Consumer Guarantees Act 1993 are excluded. The benefit of any warranties and conditions conferred by Dhall & Nash on the Customer are personal to the Customer and are not assignable.

Dhall & Nash shall not be liable to the Customer or any other person for any indirect or consequential loss or damage of any kind arising out of defective Goods, or any breach by the Company of its warranties or conditions or obligations under these terms and conditions or negligence or otherwise.

Regardless of the legal basis of any claim, Dhall & Nash’s maximum liability to the Customer under any circumstances is limited to a sum not exceeding the invoiced value of the Goods which relate to any claimed loss or damage.

In cases where a valid manufacturer’s warranty exists for a Good sold by Dhall & Nash;

• Dhall & Nash must receive a clear written explanation from the Client of fault details
• Dhall & Nash will contact the manufacturer and await deliberation
• Once the manufacturer verdict is received this will be passed onto Client with the corresponding action;
  ○ warranty breached – credit offered
  ○ warranty breached – new product offered
  ○ warranty not breached

Should a Client wish to dispute a manufacturer’s verdict – Dhall & Nash will immediately facilitate dialogue between the two parties.